Escalation Matrix for AMC/FMS/Warranty Services
Services Complaint must be logged as below:
Level-1
Ms. Reena Nigam, Service Support Executive
Landline: 0522-4004922, E-mail: care@agrayinfosolutions.com
Level -2
For Technical Support
Mr. Shirsh K Srivastava - Sr. Network & Security Engineer
Mob: 9151307000, E-mail: shirsh@agrayinfosolutions.com
Mr. Nandan Singh Mer - Pre Sales Support Engineer
Mob: 8726030707, E-mail: nandan@agrayinfosolutions.com
Level -3
Mr. Abhinendra Pratap Singh – Head Services & Pre Sales
Mob: 8726030711, E-mail: abhinendra@agrayinfosolutions.com
Level -4
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Mr. Asheesh Mishra- Chief Operating Officer
Mob: 8726030703, Email: asheesh@agrayinfosolutions.com
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